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Order Related
How to return a purchase
John Liu
All returns must be made within 30 days from delivery date and item is unopened, unless otherwise specified by one of our customer service team members. Please contact orders@aussiebubs.com with subject line “Return Request #order Number”
Aussie Bubs reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received.
Once your order has been delivered to our return center, please allow 24-48 hours of processing time (excluding holidays and weekend). We will send a confirmation email containing your return order details once it has been processed. Depending on your bank institution please allow 5-7 business days for your refund to post on your account. All refund will be credited to the original form of payment.
Shipping cost is not refundable except in cases where delivery is late beyond promised time frame, or the item is confirmed to be faulty by our team. Aussie Bubs is not responsible for any delays caused by the carrier.
If you have a story about trying goat milk, send it to hello@bubsaustralia.com. We’d love to chat to you!
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