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Shipping & Returns

Aussie Bubs Online Samples & Refund Policy

At Aussie Bubs, we stand behind our products and we feel confident that your baby will enjoy our range. If you would like to try the product before buying, we recommend that you please request a sample by contacting  the Customer Service Department at 1-(415) 432-8998 or orders@aussiebubs.com, as we cannot accept returns of tins unless there is a problem with your delivery.

We will refund your purchase if, upon delivery from the Aussie Bubs online store, you notice:

  • a defect in the product delivered; or
  • the incorrect product has been shipped to you.

 

To obtain your refund, please contact our Customer Service Department at 1-(415) 432-8998 or orders@aussiebubs.com within 30 days of delivery with the following information:

  • an explanation of the product fault,
  • your receipt, and
  • a picture of the defect.

When you call our Customer Service Department to lodge your refund request, we may ask you to return the product for quality inspection, prior to issuing you a refund.  In this scenario, our team will provide you with a Return Authorization form. Please send the product and completed Return Authorization Form to Aussie Bubs at the address below. We will ensure the collection of your personal information complies with the Aussie Bubs privacy policy.

Please be aware that you will be responsible for the cost of shipping the product to our Customer Service team.

To request a return, please email us with your order number at hello@aussiebubs.com


We will refund the price of the item back to your credit card within a reasonable timeframe. You will then receive an email confirming that your refund has been processed.

Sorry, Gift Cards are exempt from being returned.

Unfortunately, we cannot handle refund requests for store-purchased product. Please refer refund requests back to the retailer where you purchased your Aussie Bubs product.

If you have any questions or concerns regarding the return of an item, please contact Customer Service Department at -(415) 432-8998 or orders@aussiebubs.com

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Aussie Bubs, Inc.
1390 Market Street, Suite 200
San Francisco, CA 94102
© Aussie Bubs, inc. All rights reserved.

Aussie Bubs™ aims to give accurate, useful, reliable and up-to-date information on baby nutrition of the general nature and may amend the content on this site as required. To the extent permitted by law, Aussie Bubs™ does not accept any liability or responsibility for claims, resulting from the misinterpretation of the content of this website, which is never intended to disregard, alter or discontinue professional medical advice and/or treatment. If you are ever unsure about your baby's development, concerned about the well-being of your bub or your own health, seek medical advice immediately without delay.

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Before you enter, please read this Important Information.

For mums who are able to, breastfeeding is best for babies. It delivers many benefits for both mum and baby. Breastmilk contains all the nutrients your growing bub needs to thrive, especially in the first 6 months of life, plus antibodies to help them fight infections. 

It’s important for pregnant and breastfeeding mums to maintain good nutrition. Deciding to use a combination of breast and bottle-feeding for an extended period may reduce your own breast milk supply, and reversing your decision may be difficult.

When using infant formula, follow the feeding guide and preparation directions carefully. Improper use or incorrect preparation of infant formula can make your baby ill.

Consult your doctor or health care professional for advice prior to using the formula to feed your baby. You should also consider the social and financial implications before deciding to use infant formula.

By clicking the "I agree" button, you are confirming that you wish to view information about Aussie Bubs Baby Formula on this site, and have read and understood that it is provided for educational and informational purposes only.

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