Bubs Australia has fed over one million babies around the world for over 17 years

We are currently sold in 10 countries around the world

We are an Australian owned company, and are listed on the Australian Stock Exchange as a Public Company

This is Australia’s toll-free number, and won’t be recognized if calling from the US

To speak with someone from our Aussie Bubs care team – please instead use the 1 888 685 1508 number

Or visit https://aussiebubs.com/pages/support

Aussie Bubs is the USA brand name for the Australian brand Bubs

The brand name was adapted for the US market to highlight the Australian brand heritage

Aussie Bubs Toddler Milk has been sold in the US since 2021 and is available in leading retailers, including Walmart.com, Amazon.com, Thrive Market, as well as three Major retailers, which are part of the Kroger Group – Ralphs, Frys and Food for Less. Aussie Bubs is also available on our website.

Aussie Bubs – yes, Aussie Bubs Toddler formulas are FDA label compliant and they are also produced in our fully company owned and controlled, FDA registered site.

Bubs Australia –The US Government & FDA have recently approved Bubs Australia Infant Formula products to be imported to the US to support with the current infant formula shortage. Our Bubs Australia Infant Formula products are produced in the same US FDA registered and fully company owned facility as our Aussie Bubs Toddler Formula. All our Bubs Australia products are certified under the stringent guidelines of all Australian regulations for Infant and Toddler Nutrition. This includes the Australian State & Federal Government Regulatory and export quality controls and the Foods Standards Australia New Zealand (FSANZ) code for infant and toddler formula.

Bubs Australia Infant Formulas have been approved by the FDA & the Whitehouse as an approved infant formula brand to help support American families through the current infant formula crisis.

The FDA have completed thorough checks on our products before approving them to be safe, clean and nutritionally sound for American babies.

While our current infant formula products were not previously approved under the current guidelines issued by the FDA, here in Australia we follow very strict food safety guidelines issued by FSANZ.

Currently we are working with the US Government on next steps to bring Bubs Australia to the USA.

We will keep our website updated with the latest updates on where you will be able to buy Bubs Infant Formulas.

You can currently buy Aussie Bubs Toddler Formula from the below locations:

Visit https://aussiebubs.com/pages/where-to-buy-aussie-bubs

How can I return my purchase?

Please contact orders@aussiebubs.com and include your purchase order number on the subject line. Please note that we can only issue refund for unopened tin within 30 days of your delivery date.

How long does the refund process take?

Once the order returned to our warehouse, please allow 24-36 hours for processing. After we are done with inspection you will receive an email from our Customer Care Team regarding your return. Please allow 5-7 business days for your refund to be processed by your bank.

Please note that online orders are not processed over weekends or public holidays. The ETAs below are shipping times from when your order has been dispatched.

Standard

Please allow 24-48 hours for your order to be fulfilled.

Express

All express order placed before 12PM PST will be processed on the same day.

Alaska & Hawaii

Order going to Hawaii and Alaska might have a longer shipping time depending on your location. We do not ship express to Hawaii and Alaska as we cannot guarantee that your order will get to you in 3 days.

International Shipping

Currently, we do not offer international shipping.

APO, FPO or DPO

All package going to military PO box will be ship using USPS. Each shipment to an APO/FPO/DPO needs the recipient's name, rank, and unit, and the APO/FPO/DPO address with the 9-digit ZIP Code. Please email orders@aussiebubs.com your return address and your order number.  Depending on the location your order may take more than 7 business days to reach you.

For Large order you will receive more than one package. The tracking on your confirmation email is the master tracking, please click the link under your master tracking number to see all the tracking number. All packages might not get delivered to you all at the same time.

Order can be cancelled within 2 hours after order is placed. After the window has closed, we are unable to cancel your order. Please contact orders@aussiebubs.com with subject line “Cancel # order number”

Once order has been cancelled you will receive a confirmation email with the details of your refund. If you do not see the confirmation email, please contact our customer service team at orders@aussiebubs.com

All returns must be made within 30 days from delivery date and item is unopened, unless otherwise specified by one of our customer service team members. Please contact orders@aussiebubs.com with subject line “Return Request #order Number”

Aussie Bubs reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. 

Once your order has been delivered to our return center, please allow 24-48 hours of processing time (excluding holidays and weekend). We will send a confirmation email containing your return order details once it has been processed. Depending on your bank institution please allow 5-7 business days for your refund to post on your account. All refund will be credited to the original form of payment.

Shipping cost is not refundable except in cases where delivery is late beyond promised time frame, or the item is confirmed to be faulty by our team. Aussie Bubs is not responsible for any delays caused by the carrier.

We accept exchange for the same or less price than the item in your order. If you need to exchange your item with an item with a higher price you will have to return the item and place a new order. If the item, you want to exchange cost less than the item you placed you will receive a refund. Once our system gets a notification from the carrier that your order has been drop off, we will ship your exchange order. All exchange order will be ship using standard service.

To request an exchange please email orders@aussiebubs.com with subject line “EXCHANGE REQUEST #order number”

Unfortunately, your order cannot be edited. We suggest you request for cancellation and placed a new order.

We work hard to ensure every tin arrives to you in perfect condition. However, in the case of an item being delivered as damage, we are happy to provide you with a replacement, or full refund. 

We are able to do this on the proviso that:

You contact us at orders@aussiebubs.com with subject line “Damage #order number” and please state a brief description of the damage, as well as pictures that shows the damage so that it can be assess by our customer care team. Please let our customer care team know whether you would like a refund or replacement.

In an instance that your order is marked delivered but you cannot find your package please allow 3 days before reaching out to us. Often your order is mark delivered before they deliver your package. After 3 days please reach out to orders@aussiebubs.com regarding your lost package and one of our customer care team will investigate the claim.

Please allow 24 hours for our customer care to process your request.

Occasionally we will have a sale going on and if your code does not work, we can do price adjustments. Please email orders@aussiebubs.com with subject line “Price adjustments #order number” and one of our customer care team will process your request.

Unfortunately, we do not offer price adjustments for items bought before the event start.

Currently we only offer sample of our Toddler formula. We do not have any sample available for our infant formula.

Please send your Name, address, phone number to orders@aussiebubs.com and one of our customer care team will send you the sample for both our toddler formula.

Samples is restricted to one per customer.

Infant formula typically has a modified whey: casein ratio (60:40) to bring it closer to that found in breastmilk which is whey-dominant. 

The Whey to Casein ratio changes with the formula and with the changing nutritional demand for babies, for example in Stage 3, it drops to the natural levels of whey to casein in milk of around 80:20.

Given the current shortage in the US you are not alone. Switching formula brands can take time, so do be patient as your baby transitions to the new formula.

HOWEVER – If your baby is on a specialty formula or has an allergy, sensitivity or other issues with past formula ingredients, always talk to your paediatrician before switching.

All babies react to change in formula differently. Due to the sensitivity of their tiny tummy, they may experience some change in their digestion or stool pattern or color for a few days. If you notice anything unusual or your baby seems uncomfortable, call your paediatrician to give your baby a smooth transition from their current formula to Bubs. Some pediatricians recommend mixing your previous formula with the new formula (see chart below), and if your baby tolerates the new formula, you can gradually increase the amount of new formula and decrease the amount of previous formula in the bottle over a few days.

If transitioning is an option, we recommend following the below table:

In Australia we have specific standards & nutritional requirements for our infant nutrition for each stage & stage of development

These age brackets follow the stringent infant nutrition guidelines set by FSANZ (the food safety guidelines we follow in Australia), as 0-6 month old babies, have different nutrient requirements for 6-12 months babies). These age specific nutrition guidelines were made to more closely approximate breast milk nutrients which evolve as babies age.

We recommend starting your baby on the formula that is closest to their age bracket as these are developed for the specific nutritional needs of that aged baby.

For Toddler Milk formula (ages 12-36 months), as per Paediatric advice, is fine to use for babies who are 6months + and already on solid foods. Of course, always check with your Paediatrician if unsure and definitely only use a specialty formula, if your baby has special medical needs.

Bubs Conversion from Metric units for American families  

Bubs Stage 1 Feeding Guides On Pack (Metric Units) 

(30 ml = 1 fluid ounce)

Bubs Stage 2 Feeding Guides On Pack (Metric Units) 

(30 ml = 1 fluid ounce)

Aussie Bubs products are sourced from the same ingredients and produced in the same organic certified manufacturing facility as Bubs.

Among our three product lines, only Bubs Cow Milk Formula is dual certified organic in Australia with our Australian Certified Organic (ACO) & National Association for Sustainable Agriculture (NAASA) certifications, which are both rigorous certifications and audited on an annual basis.

Unfortunately, as there is not one organic certification globally, and whilst we are certified Organic in Australia, we are not currently organic certified in the USA yet, but actively pursuing the USDA Organic certification.

Drinking water which is safe enough to be consumed by humans with minimal risk of short-term or long-term harm.

For example: cooled previously boiled water (ensure you check the temperature before giving to baby)

All Bubs & Aussie Bubs formula products have received the Clean Label Purity Award.

Clean Label Project™ is a national non-profit organization in the USA with the mission to bring truth and transparency to food and consumer product label. The Clean Label Project™ award is given to brands with products that place an emphasis on purity of ingredients and surpass the minimum regulations required. At Bubs®, we pride ourselves on using pure ingredients to provide clean label nutrition for your little one. In fact, our formulas have been independently tested for purity, and proudly received a Clean Label Project® Purity Award.

This evidence-based verification gives parents peace of mind in knowing that their toddler is obtaining pure nutrition, free from heavy metals, pesticide residues, plasticizers and other chemicals and toxins.

https://cleanlabelproject.org/

The First 1,000 Day Promise is the first Standard to use elements of the EU baby food regulations to set a maximum contaminant threshold for products for pregnant women, infants, lactating mothers and children

Aussie Bubs and Bubs formulas are the first formulas to be certified with the First 1,000 Day Promise Standard, which is part of the Clean Label Project.

https://cleanlabelproject.org/First-1000-Day-Promise/

For best solubility results with all stages of formula, we do recommend that previously boiled, and cooled water is used up to between 40-45C/104-113F, poured into the bottle, then add the required number of scoops of powder as per the preparation instructions into the water & shake or mix/stir well

Always check the formula is at body temperature first and test the temperature before giving it to your baby

Bubs products utilise whole milk powder as part of their base ingredients, as it provides infants with more nutrients and fat. At this early stage of life fat is essential for optimal brain, cognitive and improved visual development

By utilising whole milk babies are receiving a more natural, complete food. Often when skim milk powder is used the introduction of other fats is necessary to achieve the ideal fat ratio to make the product a ‘complete food’. By utilising whole milk this limits the addition of other fats being added as some of this fat is found naturally in whole milk.

Whole cow’s milk is also naturally higher in vitamins such as potassium, iron, and vitamin E.

Our date codes are a little different to your dates in the USA. In Australia, and with all our Bubs products, we follow a Day, Month, Year format (DD, MM, YYYY).

The first two numbers in the code represent the day, the next two letters the month, and the next two numbers the year.

The Use By Date is the “Expiry Date” – after this date your product should not be consumed.

The “EST Number” is the Australian Government Approved Exportation Establishment Number for the manufacture and export of dairy products.
8 digit batch number is also known as the Lot Number

6-digit number after the EST 2612 represents the serial number of the tin in a particular batch.

Given the current shortage in the US you are not alone. Switching formula brands can take time, so do be patient as your baby transitions to the new formula.

HOWEVER – If your baby is on a specialty formula or has an allergy, sensitivity or other issues with past formula ingredients, always talk to your paediatrician before switching.

All babies react to change in formula differently. Due to the sensitivity of their tiny tummy, they may experience some change in their digestion or stool pattern or color for a few days. If you notice anything unusual or your baby seems uncomfortable, call your paediatrician to give your baby a smooth transition from their current formula to Bubs. Some pediatricians recommend mixing your previous formula with the new formula (see chart below), and if your baby tolerates the new formula, you can gradually increase the amount of new formula and decrease the amount of previous formula in the bottle over a few days.

If transitioning is an option, we recommend following the below table:

All of the our Aussie Bubs retailers can be found on our website

https://aussiebubs.com/pages/where-to-buy-aussie-bubs

The recommended age for Toddler Formula is 12 months +

However, if your baby is 6 months old plus, eating solids & you have consulted with your pediatrician, you can safely use Toddler Formula

Talk to your paediatrician about whether toddler formula is appropriate nutrition for your older infant (age 6 months+) depending on their diet and growth.

Please keep the temperature at a maximum of 40C 104F since we want to preserve the probiotics in the formula. Please ensure you put in the water first, then the powder, and then stir.

Please be sure NOT to add hot water to the powder then wait for it to cool down before stirring since this will cause clumping.

Yes!

Bubs Organic formula range contains DHA (Omegsa-3) and ARA (Omega -6). These are long chain fatty acids.

Bubs advanced organic grass-fed formulation carries a PPO+ icon. The PPO+symbol stands for our high-quality ingredients & formulation, including Prebiotics, Probiotics, Organic Plus (PPO+) other nutrients to help support your growing baby and toddlers nutritional needs.

Our additional nutrients include DHA & ARA as well as 16 or more additions vitamins & minerals (depending on the formula stage)

For Bubs Goat Milk formula, the whey to Casein ration changes with the formula and with the changing nutritional demand for babies.

For example, Stages 1 & 2 have 60% whey protein and 40% casein. In stage 3, it drops to the natural levels of whey to casein in milk of around 80:20

We recommend using the tin within 4 weeks once opened. Alternatively, if the opened tin is stored in the fridge once opened, you could extend it by another couple of weeks.

However please note that once you take the tin out of the fridge, it needs to go back in quickly to avoid condensation and clumping of powder

Bubs goat formula and all goat milk products do contain the same milk protein that is found in cow’s milk protein, which is associated with the medical condition known as Cow’s Milk Protein Allergy. Therefore, Bubs Goat Milk formula, is not a suitable alternative for babies with diagnosed CMPA. If in doubt, we strongly advise that you discuss this with your healthcare professional first before deciding to introduce your baby to Goat Formula

No Bubs Goat Milk formulas do not contain soy oil.

However, they do contain naturally derived soy lecithin which is used as an emulsifier to reduce the likelihood of separation of the oils in the formula from the water used to hydrate the formula. The soy lecithin does not contain protein and should not contribute in any way to allergenic potential.

If you have any concerns, we strongly advise that you discuss this with your healthcare professional first before deciding to introduce your baby to Goat Formula.

Yes, our goat’s milk infant formula is nutritionally complete for infants from –0-6 months

Our formula range meets the strict Food Standards Australia & New Zealand (FSANZ) requirements.

All infant formulas in Australia MUST meet the complete nutritional needs to babies for the first 6 months before starting solids

Please also note, all our Bubs Infant Formula products also meet the nutritional requirements of the US Infant Formula Act.

Not necessarily. Goat milk naturally supports gentle digestion and may be a good alternative for other babies, not just those with sensitive tummies.

However, it is important that for babies with any possible allergies, to consult with a health care professional. For any special needs baby who have been advised to only use a specialty formula, such as fully or partially hydrolysed formulations, then any dairy based formula, cannot be used

Goat milk infant formula is proven to be a safe and suitable alternative to cow and soy formulas and is growing in popularity around the world. In fact, goat milk as an adult dairy milk, is consumed by more people around the world than cow milk, due to its accessibility and traditional use as an easier to digest source of dairy protein.

Bubs Goat Milk formula contains all the same essential nutrients as cow milk formulas and meets all stringent nutritional guidelines set out in Food Standards Australia New Zealand (FSANZ). The standards clearly define the nutritional content limits and our products deliver the optimum amount of carbohydrate, protein content, etc. according to these standards. The key ingredients in our formula are goat milk solids (>40% goat whole milk and goat whey), vegetable oil blend and essential fatty acids. We also add 16 vitamins and minerals, and advanced supplements: DHA Omega-3, ARA Omega-6, and prebiotic GOS for optimum nutrition, growth and development.

Goat milk formula has several key features that have greater similarity to breast milk compared to cow milk formula. For example, goat milk has a higher content of medium chain fatty acids (MCFA) than cow milk.

The main attraction to a goat formula is its natural digestibility and lower levels of lactose. Unlike cow milk, goat milk does not contain agglutinin. As a result, the fat globules in goat milk do not cluster together, making them easier to digest. Goat milk also contains more essential fatty acids which make it easier for intestinal enzymes to digest. Goat milk contains only trace amounts of an allergenic casein protein, alpha-S1, that is found in cow milk. It is thought that this is why goat milk is better tolerated than cow milk by some babies. 

Goat milk typically forms smaller fat globules and softer curd than cow milk protein, so it naturally supports gentle digestion. Parents often comment that after switching their baby from cow formula to Bubs goat formula, the number and consistency of bowel movements improve and closely resemble those when they were fed breast milk. Parents who have babies that regularly regurgitate cow milk formula have told us their baby can tolerate goat milk and settle easily. 

Whilst our Bubs Australian Goat Milk is not certified organic, you can rest assured our goat milk product is free from any artificial additives, including preservatives and added hormones. In addition, our goat milk farmers are required to meet strict requirements on farming practices including pesticide use. Plus, just like the rest of our Bubs Formula range, our Bubs Australian Goat Milk formula products, have been certified as clean label, and awarded the Clean Label Purity Award. This means they have been independently, and third party validated as pure nutrition free from heavy metals, pesticide residues, plasticizers and other chemicals and toxins

1. You can access your customer portal through your account login. If you have not registered an account, you will need to create an account using the same email address used at checkout.
2. Once your account is registered, you can log in by clicking on the Manage Subscriptions

NOTE: You can also access your account using a direct link to the customer portal. This link will be in the original Subscription Confirmation email and the Upcoming Order email (you might find this the easiest option!)

In order to cancel your subscription, you will first need to log in to your account. If cancelling subscription –must be cancelled 2 days prior to shipment date. If not your order will be fulfilled & will have to wait till next month.

1. Login to your customer portal. (Not sure how to do this? To find this link, the link is normally sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email)
2. Click Subscriptions and 
3. Scroll down to the bottom of the page and click on the Cancel Subscription. If required provide a cancellation reason and confirm the cancellation by clicking Proceed.
   

1. Login to the customer portal. (Not sure how to do this? To find this link, go to the original Subscription Confirmation email or the more recent Upcoming Order email)
2. Click the Payment Methods
3. Click Add new payment method and enter the payment method details.
   
4. Click the Subscriptions tab and click Edit on the subscription to be updated.
5. Select Payment method on the left-hand side below Shipping address.
   
   
6. Return to the Payment Methods tab, expand the old payment method and click Remove payment method. 
   

1. Login to the customer portal. (Not sure how to do this? To find this link, the link is normally sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email)
2. Click the Payment Methods
3. Expand the payment method to be adjusted.
4. Click edit.
5. Click Send update email on the slider.

If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.

1. Login to your customer portal. (Not sure how to do this? To find this link, the link is normally sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email)
2. Click on Subscription
3. Click Edit on the subscription you want to update
4. Scroll down to Shipping Address.
5. Click the arrow to expand.
6. Select one of the other shipping addresses.

Note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

1. Login to your customer portal. (Not sure how to do this? To find this link, the link is normally sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email)
2. Click on This will display all shipping addresses on your customer account.

Click the link on a specific address will allow you to update it as needed or click on the Add New Shipping Info button to add an address.

1. Log in to your customer portal to skip a delivery. (Not sure how to do this? To find this link, the link is normally sent in the Subscription Confirmation emailwhen you begin a subscription and the Upcoming Order email)
2. Click the Delivery Scheduletab to see all upcoming deliveries for your subscriptions.
3. Click Skipnext to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.

1. Login to your customer portal to adjust the order date. (Not sure how to do this? To find this link, the link is normally sent in the Subscription Confirmation emailwhen you begin a subscription and the Upcoming Order email)
2. Click Subscriptionsand then click on Edit. 
3. You will be taken to a page where you can edit the next order date for your subscription. 
4. Once you select the new charge date you can click on the Update next shipment date.

One-time products can be added to your subscription order.

1. Login to your customer portal to add products: (Not sure how to do this? To find this link, the link is normally sent in the Subscription Confirmation emailwhen you begin a subscription and the Upcoming Order email)
2. Click the Subscriptionstab and select Edit next to the subscription you want to add a product to. 
3. Hover over the product you want to add and select Add one-time. This automatically adds the product to your shipment. 

You can also add one-time products using the Add a Product button on the Subscriptions tab.

To manage or delete a one-time product:

1. Click the Delivery schedule
2. Select Manage add-on.

To add a discount code to your subscription:

1. Login to your customer portal. (Not sure how to do this? To find this link, the link is normally sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email)
2. Click Edit on the Subscription you’d like to discount.
3. Click Add discount.
4. Enter the code and select Add discount.

These are the guidelines that are followed in AUS & NZ & are recognized internationally as being of incredibly high standards. In fact, in April 2017, the Australian Government, signed an agreement with the US Food and Drug Administration (US FDA) recognising Australia’s food safety system and the US food safety system are comparable/ equivalent to each other.